Above and Beyond
The Jan Richey Team Way
As a corporate pilot,
Jan Richey was accustomed to making split-second decisions. With only an instrument panel to guide her, Jan deftly flew her passengers through good weather and bad, guiding them to their destination safely and on time. When the economy forced her company to eliminate its private air travel, Jan, unfazed, turned those instincts and her focus into another industry - real estate. Since 1983, she is still guiding her clients safely to their destination with laser sharp focus and determination.
But the destination is different – it’s the home of their dreams.
By putting in 12 to 16 hour days, Jan was a success almost immediately, selling her first million dollar home soon after entering the industry. Quickly, she established herself as one to watch, earning Rookie of the Year and becoming the number one agent in her office. Today, thanks to a commitment to quality and excellence that remains her top priority, Jan continues to be a stellar performer and top agent for Keller Williams. But things are different now - she doesn’t go it alone. Having built a team of agents that share her passion for excellence, Jan is taking her business to new heights. “In the beginning it was really Sales 101,” she says. “You do whatever it takes to be successful. Today, I still do whatever it takes, but I work smarter not harder and I have people around me who think the same way I do.”
The
Jan Richey Team consists of Jan and five other members.
Tracy Hookstra is Team Manager and helps run all aspects of Jan’s business.
Chris Crooks is the Listing Coordinator and
Shaun O'Neal, Patti Tejes, Deborah Packer and Maureen Steitle are Buyer’s Agents and highly successful sales people in their own right. “We’re a very cohesive Team,” says Jan. “Everyone has a certain job and performs at a very high level .”
By holding weekly Team meetings and setting daily goals, the Team is able to provide a level of customer service that is unequalled in the industry. “Everyone says they provide excellent customer service,” says Jan, “but our Team really does. We’re ‘on’ seven days a week, so when someone calls for information on a home, they’ll get a live person - not a voicemail, not an answering service - but someone who can help answer their questions right at that moment.” The Team is committed to providing information, sharing their knowledge and maintaining the technology that will help their clients negotiate a market that is ever changing. With up to the minute analysis, Jan can often help her clients make sense of not only what the market is doing today, but what it may be doing next week or next month. “There is no crystal ball,” she says, “but with experience and information we are often able to accurately forecast what the market is telling us.” That kind of input is priceless to her clients, and Jan has been rewarded with a strong repeat and referral customer base that money just can’t buy.
“In this market place I think what is important to the client is our focus on their needs and goals, our up-to-date market knowledge and our ability to guide them through the tumultuous waters that we are in right now,” says Jan. “You have to provide what clients are looking for and that is consistent communication. The communication they receive from our Team is exactly what they were promised and our reputation depends on it..”
But there is no resting on its laurels for this Team. Jan is constantly finding new ways to improve, upgrade and advance her services. By utilizing technology, including a state-of-the-art web site, Jan is able to provide current and potential clients with valuable information about available properties, local market conditions and guidance on buying and selling real estate. “We’re heading into the new century straight on,” she says. “It’s not just the market that’s changing. Buyers and Sellers are altering the ways in which they shop for real estate and we’re changing with them.”
Jan’s relocation division continues to grow as well. “Our relocation division specializes in providing the newcomer with up-to-date information on areas that might be of interest and a good fit for their particular wants and needs,” says Jan. “Our Team goes the ‘extra-mile’ offering a city overview and tour, along with information on schools, medical facilities, arts and entertainment. We try to connect our out-of-town buyers with other clients and friends who have similar interests. In addition, we continue to follow-up with our relocation customers so that they have a dependable resource and are not lost in the shuffle.
For clients moving out of the
Dallas area, the Team provides in-depth interviews with agents in other cities to ensure a perfect fit between their clients and their new agents. “We take great measures to ensure that those clients are as well cared for in other cities as they would be with us,” says Jan. “Customer care is important to us.
Whether our client is here in the Metroplex or moving to another area, we want to make sure that all of their needs are met or exceeded.”
For real estate transactions that are “simply the best,”
Jan Richey continues to soar to new heights, ensuring that now and tomorrow her clients will receive the care, attention and laser sharp focus they deserve.
4783 Preston Rd., Suite 100
Granite, Marble, and Terrazzo.
